Terms of sale
Conditions of Sale (CGV)
1. Purpose
These terms and conditions of sale govern all product sales made on the site http://www.terraroma.fr.
2. Price
Prices are indicated in euros, inclusive of all taxes (TTC). Delivery fees are charged additionally and specified upon order confirmation. TERRAROMA reserves the right to modify prices, but the charged price will be the one in effect at the time of the order.
3. Order
Any order implies acceptance of these terms and conditions. After order confirmation, a confirmation email will be sent to the customer. TERRAROMA reserves the right to cancel any order in case of a dispute with the customer.
4. Payment
Payment is made online by bank card through a secure platform. TERRAROMA uses strict security protocols to ensure transaction confidentiality.
5. Delivery
Products are delivered to the address indicated at the time of order, subject to availability. Delivery times are indicative and may vary depending on transport conditions.
6. Right of Withdrawal
In accordance with current legislation, the customer has a fourteen (14) day period to return a product that does not meet their expectations. Products must be returned in their original packaging and in perfect condition, with return shipping costs borne by the customer.
Return Address:
TERRAROMA SAS
60, chemin de la Trinité
04210 Valensole
7. Warranties
Products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with articles 1641 and following of the Civil Code. In case of non-conformity, products may be returned, exchanged, or refunded.
8. Liability
TERRAROMA shall not be held liable for direct or indirect damages resulting from the use of products sold on the site. The customer is responsible for respecting the product usage instructions.
9. Disputes
In case of a dispute, the customer may refer to a mediator. The competent mediator’s contact details are:
Médiateur du commerce coopératif et associé
77, rue de Lourmel, 75015 Paris
Email: mediateur@mcca-mediation.fr
Any dispute will be subject to French law and the competent courts in the jurisdiction of Manosque.
10. Applicable Law
These terms and conditions of sale are governed by French law. Any claims must be sent to:
TERRAROMA
60, chemin de la Trinité
04210 Valensole
1. Purpose
These terms and conditions of sale govern all product sales made on the site http://www.terraroma.fr.
2. Price
Prices are indicated in euros, inclusive of all taxes (TTC). Delivery fees are charged additionally and specified upon order confirmation. TERRAROMA reserves the right to modify prices, but the charged price will be the one in effect at the time of the order.
3. Order
Any order implies acceptance of these terms and conditions. After order confirmation, a confirmation email will be sent to the customer. TERRAROMA reserves the right to cancel any order in case of a dispute with the customer.
4. Payment
Payment is made online by bank card through a secure platform. TERRAROMA uses strict security protocols to ensure transaction confidentiality.
5. Delivery
Products are delivered to the address indicated at the time of order, subject to availability. Delivery times are indicative and may vary depending on transport conditions.
6. Right of Withdrawal
In accordance with current legislation, the customer has a fourteen (14) day period to return a product that does not meet their expectations. Products must be returned in their original packaging and in perfect condition, with return shipping costs borne by the customer.
Return Address:
TERRAROMA SAS
60, chemin de la Trinité
04210 Valensole
7. Warranties
Products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with articles 1641 and following of the Civil Code. In case of non-conformity, products may be returned, exchanged, or refunded.
8. Liability
TERRAROMA shall not be held liable for direct or indirect damages resulting from the use of products sold on the site. The customer is responsible for respecting the product usage instructions.
9. Disputes
In case of a dispute, the customer may refer to a mediator. The competent mediator’s contact details are:
Médiateur du commerce coopératif et associé
77, rue de Lourmel, 75015 Paris
Email: mediateur@mcca-mediation.fr
Any dispute will be subject to French law and the competent courts in the jurisdiction of Manosque.
10. Applicable Law
These terms and conditions of sale are governed by French law. Any claims must be sent to:
TERRAROMA
60, chemin de la Trinité
04210 Valensole